Browsing 2025 by Subject "automated ticket routing systems"

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Performance evaluation of machine learning models for automated ticket routing systems (DistilBERT multilingual cased, InfoXLM, DistilBERT base uncased)

DEREVENCO, Serghei (Universitatea Tehnică a Moldovei, 2025)

Automated ticket routing systems are vital for efficiently managing customer and IT support inquiries. This thesis evaluates the performance of three prominent Natural Language Processing (NLP) models: DistilBERT-base-uncased, ...
Performance evaluation of machine learning models for automated ticket routing systems (DistilBERT, DistilRoBERTa, XLM-RoBERTa)

DUMBRĂVEANU, Ecaterina (Universitatea Tehnică a Moldovei, 2025)

This thesis focuses on the review and performance testing of machine learning models for automated ticket routing systems, an essential instrument for raising customer satisfaction and operational effectiveness in IT support ...

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